Connection Troubleshooting

When starting Bundle Commander, you have to connect to your primary ZCM server.

Sometimes you get this error.

If you get this error, Bundle Commander can’t connect to your primary ZCM server.

Check if you have used the right IP-address or DNS name for your server, the ports and credentials. If this is all correct then you have to check if the webservice of your primary ZCM server is running. Bundle Commander uses this service to connect to you server.

Point your browser to:


You should see this screen.

Then go to:

You get this screen.

Then call the function getRootPath

That should give you as a result:


If you don’t, then there is something wrong with the webservice of you ZCM server. More information on the webservices is found here:

If all is well with your webservice, there is another reason Bundle Commander can’t connect. It can be caused by a virus protection suite or firewall on your local computer. Disable this first to see if you can connect. If you can, then whitelist Bundle Commander in your protection suite.

If you still can’t connect, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please provide us with the steps you have already taken as well as the latest Bundle Commander logfile which can be found here.

Roel van Bueren
Date Created
2015-10-27 15:50:53
Date Updated
2016-03-08 09:09:03